Hi folks,
We’re hoping someone in the community can help us out.
We recently received a Google App suspension. We accidentally submitted our app with a placeholder icon instead of the actual one. This resulted in the suspension, as seen in the screenshot.
We've tried appealing and pointing out our mistake, but we were told that our app still violates the Google Play Policy. We believe this is because we are unable to submit a new version of the existing app due to the suspension. The rejection email instructs us to “upload a new app using a new package name and a new app name”.
We’re a bit hesitant about this. Assuming we do upload a new app for approval, do we really need to submit it with an entirely different name?
If you have any helpful tips or information on our situation please contact hello@bluehousegroup.com. We would greatly appreciate any help navigating this suspension.